Updates Archive

July 10, 2008

Some of you may have noticed but some things have changed again in KampSight.  We heard you and returned the ability to refund a Value Kard that was either renewed, or on a checked out or canceled camper.  Also, we added the U=Refund Value Kard option under 50. Accounting tasks and 1. Work with camper transactions.  If you have any other questions please contact KampSight Support!

June 17, 2008

Do you know where your campers are coming from?

Knowing where to target your marketing effort is just as important as the content of your advertising.  You can quickly identify where your campers live and see where further marketing may make sense.  The Camper Lists/Downloads report is a great tool for identifying target rich locations for your direct mailings.

51.       Analysis Reports, 20. Camper Lists/Downloads, Output Type 2.  Select a date range and run the report for ALL (to see past campers and future reservations) and then download the listing into MS-Excel (or any spreadsheet program.)  Simply total by zip codes, city, or state to identify strong areas of campers.

June 12, 2008

By now you should have received the email from Shane, Lorne and Louise regarding the special message about summer revenue.  Below is a list of how to find those things in KampSight!

Important KampSight reports to help you look at your business

51.    Analysis Reports, 9. Reservation Analysis, option 1 for Reservation comparison

This prints a view of where reservations are at now compared to same time last year, by month.  Use this report to see if there is a month that is going to be weak.  Remember that when holidays fall play an important part of when guests arrive.  You may see fewer reservations in June than last year and more in July than last year because of how the 4th falls on a Friday this year versus a Wednesday last year.

For a more granular look at arrivals by day, use:

51.    Analysis Reports, 9. Reservation Analysis, option 2 for Arrival dates, option 2 for By site type.  Run one for last year over a period of time and then run another for the same period of time this year.  For last year, because it is historical, you’ll see arrivals by day of the week.  For the future, you’ll see current reservations by arrival date.  This should help you see the pattern of arrivals versus last year and you’ll see strong days for arrivals versus weaker days of arrivals.  This can help you develop action plans for specific days or weekends.

For occupancy (not necessarily when people arrive, but when sites are occupied), use:

51.    Analysis Reports, 43. Occupancy Summary Download, Report selection 2, Occupancy graphs.  You can run it for last year and get historical, day-by-day views of occupancy.  Then run it for the future and get where your occupancy would stand given current registrations (usually long term, on site already) and current reservations on the books.  Again, this can help with a view of strong and week periods.  Remember that for many summer KOAs, reservations come within 14 days and about 30% of our business is walk-in.  

To see your booking trends of how far in advance guests are making reservations, use:

51.    Analysis Reports, 9.  Reservation Analysis, option 2 for Arrival dates, option 1 for How far in advance reservations are made.

It all comes down to action plans one you understand your business.

Is a Hot Deal in order?  

Should you email current guests, as they’ve already made the decision to camp with you, and offer a great day on an extended stay or an early arrival?  

For holidays or any other time this summer, do you currently have a minimum stay?  If so, when is it best to remove any restrictions on stay length to get all the business you can?

Has a group cancelled that has left an open spot in your inventory where you need another group to fill?

If you are using KampSight’s Wait List feature, are you actively contacting these guests with other opportunities where you have openings?

May 1, 2008

It is Spring Time again and KampSight doing some Spring Cleaning.  To find out about all the new enhancements Click here.

April 18, 2008

Looking for a replay of the April 3rd VKR Webinar?  It is now on the Value Kard Rewards page.  Click the first link above or here to find out more.

April 2, 2008

New feature added to the Sell a VKR screen.  It now asks for the camper's email address and phone number.

March 26, 2008

The Webinars have been so successful that we are having another one.  The next VKR Webinar will be at 9:30AM MDT on Thursday April 3.  Please go to www.kampsight.com/april_vkr_webinar.htm for more information about the webinar and how to connect.

Go VKR! Go KOA!

March 26, 2008

Update on QuickBooks 2008 for Canada

We researched compatibility of QuickBooks 2008 with KampSight and are happy to report all is well.  We encourage you to upgrade to QuickBooks 2008 at your convenience.  Thanks for your time and patience!

February 29, 2008

Value Kard Rewards is Here!

Nearly two years of hard work, planning, discussing, re-planning, designing, programming, and implementation are resulting in the introduction of the industry’s premier loyalty program—Value Kard Rewards!  Click here to read more!

February 22, 2008

The KOA Marketing Department will no longer be involved in an International Tour process.   This makes the payment type IV for International Vouchers invalid.  It has been removed from your KampSight setup, but will still show correctly on historical reports.

February 19, 2008

Attention QuickBooks Users!

Campgrounds using QuickBooks need to make a couple of changes to make a smooth transition for the Value Kard Rewards program.  Click here for more information.

January 8, 2008

Happy New Year!  This is the time of year we all reflect on the previous year and evaluate the year ahead.  2007 was good and 2008 is going to be GREAT!  For all the GREAT new enhancements to KampSight, Click here!

December 8, 2007

Are you wondering why your campers cannot make reservations in 2008?  Click here to discover why.

December 4, 2007

‘Tis the season for KampSight enhancements as we continue our gear up for Value Kard Rewards.  Click here to read more.  

November 16, 2007

For those of you who joined us at the KUTE session in Phoenix, THANK YOU!  We had a great time answering all of your questions.  We always learn so much about your needs and you give us invaluable feedback.  Click here for the Q&A session.  

November 9, 2007

Jef Sutherland’s ARVC rate management presentation.

To download a PDF of Jef Sutherland’s ARVC presentation from November 8 in Phoenix, click here.  Thank you to all the campgrounds that attended his session and contributed to the healthy discussion on keeping guests happy by raising rates.   Jef can be reached at jsutherland@koa.net or (406) 248-7444 x7431.

October 30, 2007

Thank you!

The Value Kard Rewards webinar was a huge success!  If you missed all the great information, click here for the replay.

To view the compiled questions and answers from the discusssions aftewards, click here and read this document.

Thanks!

Go VKR!  Go KOA!

October 19, 2007

Want to know what the Fall Enhancements to KampSight were?  Click Here to find out.

June 20, 2007

Want to sign up for the KOA Scout program you heard about on eKamp.com? for info.

May 23, 2007

Many of you have heard of the GREAT things going on between KOA and ReserveAmerica. The news is out, ReserveAmerica is here!

May 17, 2007

Looking for more information on what KampSight Support recommends for computer equipment? Click Here to find out!

May 19, 2007

Have an Epson USB TM-T88IV Receipt printer? We have a driver for it! Though parallel is still the KampSight preferred type, Click Here for the driver.

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